How & When To Cancel A Lyft or Uber Ride Request You Already Accepted [Joe Explains]



How to Cancel an Uber Ride in Uber Driver

Steps

  1. Recognize the best time to cancel a ride.The only time you'll have is before you actually pick up the rider.
    • If you are driving when you have to cancel the ride (such as when you are trying to get to the rider's address), pull over to cancel the ride.
    • Recognize that you can't cancel a ride once you've picked up the passenger and started the ride using the "Start (Uber service)" slider. If you already have, you must complete the ride in progress, or where they can grab another Uber rideandend the trip - then dispute the transaction and tell Uber to refund the rider's money. But keep in mind that cancelling will cause the rider to give you a smaller rating less than five stars in most cases.
  2. Tap the ETA bar at the bottom of the screen.Although you'll notice the "Start (Uber service) slider and rider's name pop open, you'll want to select other options in this menu.
  3. Tap the three vertical dots button to the right of the rider's name.In the menu that appears, you'll have two options: Contact and Cancel trip.
  4. Select the Cancel trip button.
  5. Tap the reason why you need to cancel the ride.There are many of them including Rider isn't here, Rider requested cancel, Wrong address shown, Too many riders, Fraudulent Rider, Too much luggage as well as "Do not charge rider" and "Other".Once tapped, the action will be saved.
    • Tapping "Do not charge rider" will increase your cancellation rate percent number (visible in the Account tab) so don't try to cancel a ride unless it is your last decision on the pickup of the rider. And if you are going to, make sure you cancel in a timely manner.
    • Do not charge rider is at the top of the list, but as weird as it may seem the "Other" reason is located about halfway down the list.

Community Q&A

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  • Question
    How do I delete a wrong street number?
    wikiHow Contributor
    Community Answer
    Uber no longer allows its drivers to change addresses for their riders. Instead, the rider has to fix their own errors, including any wrong street number.
    Thanks!
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  • Riders will like you to be honest with them and would be more than likely to give you better ratings if you contact them if they don't show within a set period before cancelling - sometimes they'll be watching and waiting around while other times riders may be in another room and gathering their stuff to head out the door or lose track of time and would appreciate the call to remind them "it's time" even though Uber is helping out with reminding them now.





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Date: 06.12.2018, 17:47 / Views: 61175